Customer Rights Policy
Customer Rights Policy
Since 2009, Sinopower Integrated Circuit Corp. has established and implemented the After-Sales Service Management Procedure to ensure that customers receive timely and professional support for our products and services through standardized processes. The Company values communication and collaboration with customers, conducting regular meetings, project reviews, and audits to foster strong partnerships. By aligning short-, medium-, and long-term development goals with corporate social responsibility (CSR) planning, we strive to achieve shared understanding and create synergies.To provide localized services for global customers, the Company has set up a dedicated service desk at its Taiwan headquarters, supported by a professional customer service team. The team assists customers on issues such as product safety, environmental management, hazardous substance control, and social responsibility, ensuring that necessary information is delivered promptly to meet the requirements of downstream and end customers as well as public authorities. In addition, the Company actively cooperates with customers’ CSR programs by participating in related activities, surveys, verifications, audits, and data collection.
Customer Satisfaction Management
To evaluate customer satisfaction with our service quality, the Company conducts annual surveys covering aspects such as response efficiency, professional support, and problem-solving effectiveness. The feedback is systematically integrated into our operational improvement plans.2024 Customer Satisfaction Survey: Response rate reached 85.2%, with an average satisfaction score of 97.3%.
The dedicated customer service team not only replies to each customer’s feedback and monitors improvement progress but also performs data analysis to identify potential issues. Findings are consolidated into reports for senior management as a reference for mid- to long-term business planning and quality enhancement.
Customer Communication and Complaint Mechanism
In addition to B2B communication via the Company’s website, Sinopower has established the Customer Complaint Handling Procedure, which requires relevant departments to respond to customer complaints within 24 hours and provide a preliminary analysis report within five working days, ensuring prompt responses to customer needs. In 2025, the on-time response rate for preliminary analysis reports of customer complaints reached 100%.
Customer Communication and Complaint Contact Information
Customer Communication Website: www.sinopowersemi.comCustomer Service / Complaint Email：[email protected]
Investor Relations
E-mail：[email protected]
Tel： +886-3-563-5818
Address：No.6, Duxing 1st Rd., East Dist., Hsinchu City, Taiwan
Securities Agent
MasterLink Securities Corporation
Tel : +886-2-2768-6668
Fax : +886-2-2768-8778
Address：B1, No.35, Ln.11, Guangfu N.Rd., Songshan Dist., Taipei City, Taiwan